Ride Now Motors – Customer Service
It is a shame that we now perceive talking to a human straight away when we call a large corporation ‘Good Customer Service’, or refreshing. Long gone are the days where talking to a telephone operator was standard procedure. I’m sure that there are people out there who are pleased with that situation, however at Ride Now Motors we feel that 99% of the population would much rather talk to a human being, rather than a faceless, electronic voiced entity.
Well, we want to work with that 99%. Buying a car, new or used, is a big investment, normally coming second to a house purchase. It is our aim to not only have superior sales staff to help you find and finance your next vehicle, but amazing support staff to ensure that you are happy with your vehicle, long term.
We take great measures to ensure the car and trucks that appear on our sales lots are fully inspected prior to going on sale. We have worked incredibly hard to define our buying processes to ensure that we are selling the most reliable, reputable vehicles in the marketplace today. It is our intention to keep the attention to detail going in our after purchase care of our customers.
Regardless of the precautions we take in purchasing and preparing our vehicles, something can, or will go wrong during the time that you own the vehicle. That, we just can’t help. During the financing period our customers could face a wide range of financial difficulties or life events. That, they can’t help. What we can help however is how we deal with issues, as and when they do arise.
Ride Now Motors approaches their customer service in the same as we approach our sales initiatives, in the respect that we like to be a little bit different. We have a vast amount of experience to call upon as a result of the thousands of cars we have sold and the many years we have spent in the industry. We know that bad things can happen to good people, more importantly, we are also aware that most challenges in life are short term at best.
We are proud to have staff dedicated to work with our customers throughout the process of resolving challenges. We understand that being passed from department to department, and associate to associate, can be very, very frustrating indeed. Being able to contact one person and deal with them directly is something that we felt our customers would find incredibly advantageous. Sounds like common sense? We thought so as well.
We don’t have strict policies for how we deal with different issues either. Each challenge is unique to that customer and categorizing them prior to discussing the situation with them. Does this mean that we will always be able to help? No. As wonderful as that would be, it just isn’t realistic. Treating our customers with respect and trying to help IS realistic however.
No one aspect of a customers experience in purchasing a used car is going to make it exceptional. At Ride Now Motors we believe that it takes a combination of factors that come together and result in the amazing reviews that we receive on a daily basis.
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